No, Maya Apartments is a contactless concept without a staffed reception. You can always reach us by phone or email if you need assistance during your stay.

Contactless Check-in:
MAYA Apartments offers fully contactless check-in – you do not need to meet anyone upon arrival.
All necessary details and your personal door codes are sent to you either by e-mail or SMS, the day before or on the day of arrival.

How to Check In:

1. You will receive your address, apartment number, door codes, and step-by-step instructions for entering the building and apartment.

2. The door codes are automatically activated from the check-in time.

3. Follow the instructions provided for your specific apartment/address.

4. Wi-Fi details and practical information are also included in your check-in instructions.

Important:
Please make sure your contact details (e-mail and phone number) in the booking are correct.
It is the responsibility of the person who made the booking to forward the check-in information to the guest staying in the apartment.
👉 Contact us immediately if you have not received your check-in information by your arrival day.

📞 For urgent issues (such as a door code not working), please call the emergency phone number provided in your check-in information.

Standard Check-in Time:

Check-in is from 3:00 PM (15:00) on the day of arrival. You can check in anytime after this, including late in the evening or at night.

Your door codes are automatically activated from the check-in time.

Early Check-in:

If you wish to check in earlier, please request it in advance.This depends on availability and may include an additional fee.

We will notify you if the apartment becomes ready earlier in the day.

Standard Check-out Time:
Check-out is no later than 11:00 AM on the day of departure.
After this time, your door code will be automatically deactivated.

How to Check Out:

• Check-out is fully self-service – you do not need to meet anyone.

• Follow the instructions provided for your specific apartment/address.

• Close the door behind you when leaving – the door locks automatically.

• Make sure to take all personal belongings and dispose of any trash in the waste room at the property.

• You do not need to return any keys – the door code will stop working after check-out.

Late Check-out:
If you wish to have a late check-out, please request it in advance.
Approval depends on availability and may involve an additional fee.
We will confirm as soon as we know if it is possible.

Pets are generally not allowed, unless otherwise agreed upon in advance.

Yes, towels, bed linen, and final cleaning are included in your stay.

Yes, all our apartments have a hair dryer in the bathroom.

Please note: Hair dryers are not provided at Kasjotten, Skjettenveien 44.

🔹 How do I make it work?
Plug the cable into the socket above the mirror, and make sure the mirror light is turned on. Then switch on the main button on the hair dryer. Please see the attached image for guidance.

🔹 What if it doesn’t work?
Check that the plug is properly inserted and the mirror light is on. If it still doesn’t work, please let us know and we will assist you.

Yes, all apartments have free WiFi. The network name and password are provided in your check-in details.

Yes, the tap water in Norway is safe to drink. It comes from clean natural sources, and it is regularly tested to maintain high quality.

Do I need to buy bottled water?

No, there is no need to buy bottled water. Tap water in Norway is fresh, safe, and free. Many people actually prefer it over bottled water.

What does it taste like?

Norwegian tap water is known for being very clean and fresh, often with a neutral taste because it comes from lakes and mountain reservoirs.

Is it safe for children?

Yes, tap water in Norway is safe for everyone, including children and infants.